Legal

Refund Policy

Refund, delivery and cancellation policy for Elite Communication services.

Quick answer

Elite Communication pays refunds within 7 working days of cancellation. Bank or payment-gateway charges and any completed installation fee are deducted. Services are delivered within 3 working days, and a request can be cancelled if your location is outside the coverage area.

Updated October 2026 · Verified by the Elite Communication team · 01930-555777

1. Refund policy

Refunds are processed after a subscriber cancels a paid connection and are paid within 7 working days of cancellation.

Bank or payment-gateway charges may be deducted according to that bank's or gateway's own terms. If installation has already been completed, the installation fee is deducted from the refund amount.

2. Delivery policy

Services are provided to the subscriber within 3 working days. If there is any delay, we will notify you as soon as reasonably practicable.

3. Cancellation policy

A connection request can be cancelled if your location is outside Elite Communication's coverage area. Bank or payment-gateway charges may be deducted, and if installation is complete the installation fee is deducted from the refund.