1. Subscriber information
Subscribers must provide valid documents proving identity, legal status and business capacity, which we may review. False or misleading information can lead to immediate suspension or termination. Any change to submitted information must be reported promptly.
2. Confidentiality
Both parties keep information marked confidential strictly private, except information that is already public, lawfully obtained by the receiving party, or required to be disclosed by law.
3. Ownership of equipment
All equipment provided by Elite Communication — such as ONUs and Wi-Fi routers — remains our property. It must be returned promptly after termination or suspension, and the subscriber must compensate for any damage.
4. Service provision
Services are delivered within the agreed timeline and you will be notified as soon as possible of any delay. Service quality may be affected by factors outside our control such as congestion, outages or natural events, for which we are not liable. Services may be temporarily suspended for maintenance, upgrades or uncontrollable circumstances.
5. Usage restrictions
- Stay within your allocated bandwidth and permitted number of connections.
- Where a monthly data limit applies, the connection may be disconnected automatically once it is exceeded.
- Unlawful use — including fraud, spam, unauthorised reselling and activities harmful to national, social or economic interests — is prohibited and may lead to disconnection and legal action.
- Bulk email spamming leads to immediate termination.
- Subscribers are fully responsible for all activity on their accounts.
6. Charges and payments
Charges must be paid in the prescribed format by the due date. Non-payment may lead to suspension or termination. Reconnection requires payment of all outstanding dues plus applicable reconnection fees. A shifting charge applies when relocating a connection. Tariffs, package plans and validity periods may be revised with prior notice, except for regulatory or government-imposed changes.
7. Equipment care
Provide a proper electrical setup (grounding, UPS or stabiliser). Do not move or tamper with equipment without prior permission, and protect it from negligence, fire, natural disasters, theft, water or misuse.
8. Communication & promotions
We may send offers, updates and service-related messages. Subscriber names may be used in promotional or business materials unless restricted by law.
9. Complaints & support
Service complaints must be filed directly with customer care. Bandwidth changes or disconnection requests require at least one month's prior written notice. Downgrade requests may incur a one-time fee and are approved at our discretion.
10. Special provisions for veterans
Bangladesh Armed Forces veterans may receive 25% off monthly charges under the Golden Jubilee Offer. A valid ID with TS number is required at registration. We may withdraw or amend this offer at any time.
11. Liability & limitations
We are not liable for the accuracy or appropriateness of internet content, health hazards from misuse of services or equipment, or losses from factors beyond our control. Subscribers indemnify Elite Communication against losses, damages or penalties arising from unlawful use.
12. Amendments
We may modify these Terms & Conditions at any time, subject to official notification.
Last updated: October 24, 2026