Problem Solving Internet in Gulshan, Banani & Mohakhali
Most internet problems are not about the package — they are about a loose connector, an overheated router, a bad Wi-Fi channel or a cut cable down the road. PS Internet (Problem Solving Internet) is how Elite Communication finds and fixes those causes for homes and businesses in Gulshan, Banani and Mohakhali.
Our goal
A connection you never have to think about. Every team at Elite — from the hotline to the field engineers — is measured on one thing: how quickly a customer’s problem is solved for good.
How PS Internet works
1. 24/7 call support
Trained technicians answer the hotline day and night. Many issues are fixed during the call; if not, a ticket is opened and an engineer is assigned right away.
2. Field engineers on call
Local teams in Banani, Gulshan, Mohakhali, Baridhara and Badda reach your building fast to repair cabling, replace equipment or relocate a connection.
3. Network monitoring around the clock
Our Network Operations Centre in Banani watches upstream links and traffic all the time. When a link degrades, traffic is moved to a healthy path — often before customers notice.
4. Extra care for problem areas
Some roads see frequent cable cuts from construction. We track these spots and keep crews and spare fibre ready nearby.
5. On-site troubleshooting
Engineers test the line, the router and the Wi-Fi in your actual rooms — and fix the cause, whether that is a connector, a channel or the router position.
6. Feedback after every fix
We ask customers how the visit went and use that feedback to improve training and processes.
7. Experts, specially trained
Engineers are selected after technical assessment and trained on fibre, routers, mesh Wi-Fi and business networking.
Common problems we solve
| Problem | Typical real cause |
|---|---|
| Internet drops every evening | Router overheating or Wi-Fi channel congestion |
| Fast in one room, dead in another | Single router for a large flat — needs mesh Wi-Fi |
| Slow video calls | Wi-Fi interference or too many devices on 2.4 GHz |
| No internet after rain | Damaged or wet outdoor cable |
The bottom line
With so many people working, studying and running businesses online, a stable connection matters more than a big speed number. PS Internet is how we make sure yours just works.
Need fast, stable internet in Dhaka? Call 01930-555777 (24/7), compare packages or apply for a new connection — most installations are done within 24–48 hours.